Communication and Mediation Training

💡 What is Mediation Academy online?

Mediation Academy online is a digital training platform for mediative and difficult communication. Instead of reading theory, you practise actively: an AI generates realistic conversation situations, you formulate your response — and receive immediate, structured, criteria-based feedback on your wording.

🎯 Who is this training for?

The training is aimed at aspiring and experienced mediators, managers, consultants, and anyone who wants to specifically improve their communication and de-escalation skills in professionally or personally challenging situations.

🧭 The training areas at a glance

👂 Section A — Communication Basics

The foundation of every mediation: learn to listen actively, mirror statements, reframe content, and recognise the four sides of a message.

• Active Listening — recognise the feelings and needs behind a statement and reflect them empathically.
• Reframing — turn negative or confrontational statements into constructive, resource-oriented wording.
• Paraphrasing — summarise emotional statements factually and empathically in your own words.
• 4 Ears — Communication Square — analyse ambiguous statements on all four levels according to Schulz von Thun.

❓ Section B — Effective Questioning

Deepen your questioning skills: circular, hypothetical, and scaling questions open new perspectives and promote solution-oriented thinking.

• Circular Questions — encourage perspective shifts by asking about one party's perception of the other.
• Hypothetical Questions — practise solution focus with miracle questions and if-then scenarios for stuck situations.
• Scaling Questions — make intensity and progress measurable.
• Reframing Questions — open up negative attitudes towards a resource-oriented view through targeted questions.

🛡️ Section C — Mastering Difficult Situations

Train the professional handling of particularly challenging situations in mediation.

• Hurt Parties — professional handling of parties who are emotionally deeply hurt.
• Personal Attacks — de-escalation in the face of direct attacks on the mediator or their competence.
• Silence — professional handling of parties who refuse to communicate.
• Power Imbalances — balancing strongly differing power positions between parties.
• Unlikeable Clients — maintaining professional neutrality despite personal antipathy.

💬 AI Chat Assistant (Mistral)

In addition, a GDPR-compliant AI chat based on Mistral AI is available — for open questions about communication and mediation, independent of the structured exercises.

⚙️ How the training works

Every exercise follows the same clear process: the AI generates a realistic starting situation, you formulate your response or question, and the AI evaluates your wording against several professional criteria — with concrete, actionable feedback instead of generic praise or criticism. The "My Progress" page shows your development over time.

🌐 Multilingual, mobile, privacy-friendly

The entire platform is available in German, English, and French, is optimised for smartphones and tablets, and can be installed as an app on your home screen. Your data is processed exclusively on servers within the EU.