Communication and Mediation Training
Practise realistic conversation scenarios, get instant, structured feedback from an AI, and grow more confident in difficult conversations step by step.
💡 What is Mediation Academy online?
The Mediation Academy Online is a digital training platform for mediation communication.
Rather than simply reading about conversation techniques, you can put them into practice here: AI generates realistic conversation scenarios; you respond using your own wording and then receive structured, criteria-based feedback.
You can complete the exercises either by typing or in audio mode. High-quality AI voices create a natural conversational atmosphere and make the training scenarios particularly realistic.
🎯 Who is this training for?
The training is aimed at trainee and qualified mediators, managers, consultants and anyone who wishes to communicate confidently, constructively and in a way that defuses tensions, even in difficult professional or personal situations.
🧭 The training areas at a glance
👂 Section A — Communication Basics
The foundation of every mediation: learn to listen actively, mirror statements, reframe content, and recognise the four sides of a message.
- Active Listening — recognise the feelings and needs behind a statement and reflect them empathically.
- Reframing — turn negative or confrontational statements into constructive, resource-oriented wording.
- Paraphrasing — summarise emotional statements factually and empathically in your own words.
- 4 Ears — Communication Square — analyse ambiguous statements on all four levels according to Schulz von Thun.
❓ Section B — Effective Questioning
Deepen your questioning skills: circular, hypothetical, and scaling questions open new perspectives and promote solution-oriented thinking.
- Circular Questions — encourage perspective shifts by asking about one party's perception of the other.
- Hypothetical Questions — practise solution focus with miracle questions and if-then scenarios for stuck situations.
- Scaling Questions — make intensity and progress measurable.
- Reframing Questions — open up negative attitudes towards a resource-oriented view through targeted questions.
🛡️ Section C — Mastering Difficult Situations
Train the professional handling of particularly challenging situations in mediation.
- Hurt Parties — professional handling of parties who are emotionally deeply hurt.
- Personal Attacks — de-escalation in the face of direct attacks on the mediator or their competence.
- Silence — professional handling of parties who refuse to communicate.
- Power Imbalances — balancing strongly differing power positions between parties.
- Unlikeable Clients — maintaining professional neutrality despite personal antipathy.
💬 AI Chat Assistant (Mistral)
In addition, a GDPR-compliant AI chat function based on Mistral AI is available.
⚙️ How the training works
Each exercise follows a clear structure: the AI creates a realistic conversational scenario. You then formulate (in writing or orally) your response, comment or question. The AI then analyses your response against predefined professional criteria and provides you with specific, clear feedback, including suggestions for improvement.
Under ‘My Progress’, you can track your results and personal progress over a longer period of time.
🌐 Multilingual, mobile, privacy-friendly
The exercises are available in German, English and French. They are optimised for smartphones and tablets and can be installed as an app on the home screen.
🔐 Data Protection
Mediation Academy online is hosted on a German server and complies with the provisions of the GDPR. We do not store any of your chat entries; these are forwarded directly to the respective AI providers via the API. The data we do store is described in detail in the Legal Notice / Privacy Policy. → Privacy Policy
💶 Pricing
The costs depend on usage: some LLMs are very affordable, such as Mistral, whilst others are more expensive, such as Claude or the text-to-speech feature. For each exercise, you’ll see a EUR symbol showing the cost of that particular exercise. We do not charge a basic fee: you only pay for the exercises you actually complete. You can top up your credit easily online using a credit card. You’ll always have a clear overview of the costs incurred and your current account balance. Costs start at around 1 EUR per hour and increase depending on usage and the LLM used.
Prices in EURO